FAQs

A lottery syndicate enables players to increase their chances of winning a prize in a lottery draw by having a share of multiple lottery lines, rather than just buying a few lines for themselves.

Star Lotto Club creates and manages lottery syndicates enabling you to benefit from a share of the prizes.

When logged in you can:

a) Hover over the "Syndicates" tab, scroll right and choose "VIEW LINES & SCHEDULE"

b) Press the "Home" icon and then click on "VIEW LINES & SCHEDULE"

Your winnings are credited to your Star Lotto Club player account balance automatically. Once they are cleared, you can withdraw them.

Note: Winnings above £5.00 from promotional free syndicate lines will credit to your bank account. Winnings below £5.00 will accrue in your Star Lotto Club player account balance.

No - we choose the syndicate numbers (lines). We also do our utmost to ensure that once lines are allocated to a syndicate, they stay the same for the duration of your membership. 

You can view the syndicate numbers (lines) once logged in.

You can view your winnings in the VIEW ACCOUNT section when logged in. 

Absolutley, we contact you by email and/or SMS when your share of a prize is worth £1.00 or more.

Your Estimated Win Balance is for display purposes only and is there to give you an approximation of your winnings.  It is worth noting that only your cleared balance is actually correct and can be cashed-out.

Estimated Win Balance = ((Pending balance currency A + Cleared balance currency A) * exchange rate) + ((Pending balance currency B + Cleared balance currency B) * exchange rate) etc.

Pending balance – Pending balances comprise your share of winnings subject to us successfully claiming from the primary lottery operator (e.g. if a lottery syndicate wins £100,000 in a draw, your share of this will show as “pending”. Once the money from the primary lottery has cleared, your share will show as “cleared”.

Cleared balance – Cleared balances are withdrawable (subject to minimum withdrawal limits). This means that the primary lottery operator has paid us, so now we can pay you. NOTE: the cleared balance is shown before any applicable country taxes levied on winnings, or other deductions from the lottery operator, and any exchange rate fee. 

The exchange rates used to calculate your Estimated Win Balance (EWB) update on an hourly basis. If the exchange rate changes, so does your EWB. Remember though, your EWB is only an indicator of what you have won. Lottolout always pays actual prizes in the currency of the primary lotteries.

This depends where you are playing from, and which country we buy the tickets from. Where tax is applicable on winnings that we collect from the lottery operator, it will be deducted by them at source. However, depending on which jurisdiction you are playing in, you may also be liable for tax.

Any applicable payment processing costs are deducted from the amount owed to you. 

Our Euromillions Premium syndicate only has 150 shares, whereas some of our very large syndicates can have more. 

Usually, the more lines in a syndicate, the more shares it will have. You can find a full break down in our terms and conditions.

Winnings are paid-out in the currency of the primary lottery. For instance, winnings from the German 6 aus 49 lottery would be transferred to you in Euros. Your bank will apply their own exchange rate.

Yes – though this is very small and is currently set at £3.00 for GBP and and €3.00 for EUR.

Please get in touch with us on the phone or through livechat and we will aim to resolve this asap.

The quickest way to cancel a subscription is by logging in and going to the "My Account" tab. From here you can simply click a button to cancel your subscription.

Alternatively you can email us at support@starlottoclub.com or get in touch with us through livechat.

 

Didn’t get the answer you were looking for?. Email our Customer Support at support@starlottoclub.com