FAQs

A lottery syndicate enables players to increase their chances of winning a prize in a lottery draw by having a share of multiple lottery lines, rather than just buying a few lines for themselves.

Star Lotto Club creates and manages lottery syndicates enabling you to benefit from a share of the prizes.

Our main syndicates are the UK Premium & the Euromillions Premium

When logged in you can:

a) Hover over the "Syndicates" tab, scroll right and choose "VIEW LINES & SCHEDULE"

b) Press the "Home" icon and then click on "VIEW LINES & SCHEDULE"

Your winnings are credited to your Star Lotto Club player account balance automatically. Once they are cleared, you can withdraw them.

No - we choose the syndicate numbers (lines). The primary benefit of this is that they are generated at random. If the syndicate members were to choose the lines, you would likely have many lines in the syndicate that are the same or very nearly the same (for instance people often choose birthdays, which consist of a month and day, e.g. 1 to 12, and 1 to 31)!

You can view your winnings in the VIEW ACCOUNT section when logged in. 

Absolutley, we contact you by email and/or SMS when your share of a prize is worth £1.00 or more. You can log in at any time though and view all of your winnings.

Your Estimated Win Balance is for display purposes only and is there to give you an approximation of your winnings.  It is worth noting that only your cleared balance is actually correct and can be cashed-out.

Estimated Win Balance = ((Pending balance currency A + Cleared balance currency A) * exchange rate) + ((Pending balance currency B + Cleared balance currency B) * exchange rate) etc.

Pending balance – Pending balances comprise your share of winnings subject to us successfully claiming from the primary lottery operator (e.g. if a lottery syndicate wins £100,000 in a draw, your share of this will show as “pending”. Once the money from the primary lottery has cleared, your share will show as “cleared”.

Cleared balance – Cleared balances are withdrawable (subject to minimum withdrawal limits). This means that the primary lottery operator has paid us, so now we can pay you. NOTE: the cleared balance is shown before any applicable country taxes levied on winnings, or other deductions from the lottery operator, and any exchange rate fee. 

The exchange rates used to calculate your Estimated Win Balance (EWB) update on an hourly basis. If the exchange rate changes, so does your EWB. Remember though, your EWB is only an indicator of what you have won. 

This depends where you are playing from, and which country we buy the tickets from. Where tax is applicable on winnings that we collect from the lottery operator, it will be deducted by them at source. However, depending on which jurisdiction you are playing in, you may also be liable for tax.

You do. We charge a payment processing fee of £0.75 to cash out any winnings. Apart from this fee, there is no minimum cashout amount.

Most of our paid syndicate packages have 199 shares (e.g. Euromillions Premium). We do operate other syndicates with less shares, and a few with more.

You can find a full break down in our terms and conditions.

Winnings are paid-out in the currency of the primary lottery. For instance, winnings from the German 6 aus 49 lottery would be transferred to you in Euros. Your bank will apply their own exchange rate.

No – but we do charge a small fee for UK withdrawals. Currently this is £0.75

Please get in touch with us on the phone or through livechat and we will aim to resolve this asap.

The quickest way to cancel a subscription is by logging in and going to the "My Account" tab. From here you can simply click a button to cancel your subscription.

Alternatively you can email us at support@starlottoclub.com or get in touch with us through livechat.

 

Didn’t get the answer you were looking for?. Email our Customer Support at support@starlottoclub.com